How to buy Hydropolis tickets?
You can buy tickets online or at the facility’s ticket offices (payable by card or in cash).
Can one buy a ticket in advance?
Tickets can be bought in advance (online or at the facility’s ticket office).
Can one check whether Hydropolis tickets are available for today?
The availability of dates can be checked using the “Buy a ticket” tab on our website.
Do you have to stand in line to collect tickets you bought online?
Tickets bought online are sent to the buyer’s e-mail address as .pdf files. You can print them or just have them on your mobile device, e.g. phone.
My payment has been cancelled. Why?
The online payment system DotPay enables payment for tickets within 1 hour of the commencement of the ticket purchase process. When this time elapses, DotPay freezes the funds transferred that have not been credited to Hydropolis bank account. In such an event, it is necessary to request that DotPay return the funds transferred.
Is there a cloakroom at Hydropolis?
Yes, there a free of charge cloakroom equipped with lockers.
What are the languages of exhibit descriptions?
The exhibition has been fully translated into the English language, including exhibit descriptions, film subtitles, and general information.
Can I take photos or make videos?
Yes, certainly. Please tag your photos taken at Hydropolis and posted on Instagram and Facebook with our official hashtag – #hydropolis.
Is Hydropolis adjusted to the needs of disabled people?
Yes, the whole exhibition can be visited by the disabled.
Can a ticket be returned?
Tickets which have been already paid for may be returned up to 7 days before the planned visit. In order to do this, the buyer must send a return request to the address firstname.lastname@example.org, providing all necessary data. The return will be performed to the bank account used to make the payment for the tickets within 7 days.
Who is eligible for a concessionary ticket?
Pre-school children, primary and secondary school students aged up to 18 years, undergraduate and doctoral university students, old age and disability pensioners, as well as disabled people with their carers, upon presentation of relevant documents, are eligible for concessionary tickets.
I have an exhibition tour booked for a specific time – what time am I supposed to turn up?
Please come at the time specified. 15-minute lateness is acceptable as far as individual visitors are concerned.
Are there guides at Hydropolis?
There are guides for organised groups which have booked admissions and obtained confirmation of the guide service. Hydropolis is a narrative exhibition, which enables individual tours. Every visitor receives a map with a short description of the zones, where they may deepen their knowledge using multimedia. Additionally, at the exhibition you may encounter members of our staff, who are always happy to talk about the exhibits and answer any questions.
Can I have something to eat at Hydropolis?
There are two cafés at Hydropolis, also offering food.
Are there information brochures in foreign languages?
We offer exhibition maps in English and German.